Thank you so much for the amazing work and patience of your team. From day 1 your service has been first class you have kept us informed on every occasion as it was needed. You have ensured that Norman could safely stay at home while he reached the decision himself to go into a permanent placement in a nursing home. Norman will be entering the nursing home tomorrow in good health, thanks to the service your team have provided.
Your service level was higher than we expected and your feedback was amazing.
Thank you again
Barry and Janice