NDIS Program Update
After careful consideration, we have made the difficult decision to step away from delivering National Disability Insurance Scheme (NDIS), with services ending on 31 March 2026.
This decision was not made lightly.
Our commitment has always been to provide care that is respectful, culturally responsive and of the highest quality. However, changes to NDIS program obligations have made it increasingly challenging to continue delivering services at the standard we believe our clients deserve.
We sincerely thank our NDIS clients, families and partners for the trust they have placed in us over the years.
Frequently Asked Questions (FAQs)
Following careful review, we determined that recent changes to NDIS program obligations have made it increasingly difficult to deliver services at the standard of quality, cultural responsiveness and care that we are committed to maintaining.
All NDIS services will conclude on 31 March 2026.
No. Services will continue as normal until 31 March 2026, unless alternative arrangements are made earlier.
Our team will:
- Help you identify alternative providers
- Provide relevant documentation and service history
- Assist with referrals and handover processes
- Coordinate with Support Coordinators, where applicable
- Our goal is to ensure a smooth and supported transition.
No. Your NDIS plan and funding remain in place. You will simply transition to a different registered or suitable provider.
We understand this change may feel unsettling, and we are here to support you through every step. Please contact our team on 07 3624 6100 or submit a contact us enquiry form.
Alternatively, you can contact NDIS on 1800 800 110 or visit ndis.gov.au for more information.
All personal and service records will continue to be handled in accordance with privacy legislation and organisational policies. Information will only be shared with new providers with your consent.